Privacy Policy

Last updated:

This Privacy Policy describes how Crexalonaxan ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit crexalonaxan.world or submit an order enquiry through our website. We are committed to protecting your privacy and processing your data lawfully, transparently, and fairly.

1. Data Controller Details

Business name: Crexalonaxan
Address: 1111 River Rd, Yakima, WA 98902, United States
Phone: +1 509 457 6177
Email: correspondence@crexalonaxan.world
Website: crexalonaxan.world

2. What Personal Data We Collect

We collect the following categories of personal data:

  • Identity data: full name
  • Contact data: email address, phone number (optional)
  • Communication data: messages submitted via the order form
  • Technical data: IP address, browser type and version, operating system, pages visited, time and date of visit, referring URL
  • Cookie data: as described in our Cookie Policy

3. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases as defined by the General Data Protection Regulation (EU) 2016/679 and applicable Canadian privacy legislation (PIPEDA / provincial equivalents):

  • Consent (Art. 6(1)(a) GDPR): For processing your order enquiry form data and for non-essential cookies, we rely on your explicit consent provided via the checkbox on the form and the cookie banner.
  • Legitimate interests (Art. 6(1)(f) GDPR): For website security, fraud prevention, and improving our services.
  • Legal obligation (Art. 6(1)(c) GDPR): Where required by applicable law.

4. How We Use Your Data

We use the data we collect for the following purposes:

  • To process and respond to your order enquiry
  • To communicate with you about your order
  • To operate and maintain the website
  • To detect and prevent fraudulent activity
  • To comply with legal obligations
  • To analyse website traffic and improve user experience (analytics cookies, where consented)

We do not use your personal data for automated decision-making or profiling.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

  • Order enquiry data: retained for up to 3 years from the date of submission or last contact, or longer where required by applicable law
  • Technical / log data: retained for up to 12 months
  • Cookie data: as specified in our Cookie Policy

After the applicable retention period, data is securely deleted or anonymised.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data in the following limited circumstances:

  • Service providers: Trusted third-party processors who assist with website hosting, email delivery, and analytics, bound by data processing agreements
  • Legal requirements: Where required to comply with applicable law, court orders, or lawful regulatory requests
  • Business transfers: In the event of a merger, acquisition, or sale of assets, subject to appropriate safeguards

Any third-party processors are contractually required to handle your data in accordance with applicable privacy law and this Policy.

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA) or Canada, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms, in accordance with applicable data protection law.

8. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

  • HTTPS encryption across the entire website
  • Access controls limiting data access to authorised personnel
  • Regular security reviews and updates

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard protections.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data (subject to legal retention requirements)
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of prior processing
  • Right to lodge a complaint: With the relevant supervisory authority (e.g. the Office of the Privacy Commissioner of Canada or applicable EU supervisory authority)

To exercise any of these rights, contact us at: correspondence@crexalonaxan.world. We will respond within 30 days.

10. Cookies

We use cookies and similar technologies on our website. For full details on the types of cookies used, their purposes, and how to manage them, please refer to our Cookie Policy.

11. Children's Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Crexalonaxan
1111 River Rd, Yakima, WA 98902, United States
Phone: +1 509 457 6177
Email: correspondence@crexalonaxan.world