Refund Policy

Last updated:

This Refund Policy outlines the conditions under which Crexalonaxan accepts returns and processes refunds for purchases of Cardalinex. We are committed to fair and transparent practices in accordance with applicable consumer protection laws, including those of Canada and the United States.

1. Return Eligibility

A return request may be submitted within 14 calendar days from the date you receive your order, provided the following conditions are met:

  • The product is unused and in its original, sealed packaging
  • The product has not been opened, damaged, or tampered with
  • The return request is submitted within the eligible period
  • Proof of purchase (order confirmation number) is provided

We are unable to accept returns on products that have been opened or partially used, or where the original packaging has been damaged through no fault of ours.

2. Non-Returnable Items

The following are not eligible for return or refund:

  • Opened or used products
  • Products returned after the 14-day return window
  • Products damaged due to improper storage or misuse by the customer
  • Products purchased from third-party sellers not authorised by Crexalonaxan

3. Damaged or Incorrect Orders

If you receive a product that is damaged in transit, defective, or different from what you ordered, please contact us within 7 calendar days of receipt. We will arrange a replacement or full refund at no cost to you, including return shipping where applicable.

Please retain the original packaging and take photographs of any damage before contacting us, as this may be required to process your claim.

4. How to Submit a Return Request

To initiate a return, please contact us using the details below:

  • Email: correspondence@crexalonaxan.world
  • Phone: +1 509 457 6177
  • Address: 1111 River Rd, Yakima, WA 98902, United States

Please include the following information in your return request:

  • Your full name and contact details
  • Order number or confirmation reference
  • Reason for return
  • Photographs of the product (if damaged or defective)

We will respond to your request within 3 business days with instructions on next steps.

5. Return Shipping

Unless the return is due to a defect, damage in transit, or an error on our part, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in return transit.

6. Refund Processing

Once we receive and inspect the returned item, we will notify you of the outcome. If your return is approved:

  • A full refund of the product price will be issued to your original payment method
  • Refunds are typically processed within 5–10 business days of approval
  • Original shipping costs are non-refundable unless the return is due to our error

Please note that processing times may vary depending on your bank or payment provider.

7. Cancellations

Order cancellations may be requested before the order has been dispatched. If your order has already been shipped, you will need to follow the standard return process after receiving the item. To request a cancellation, contact us as soon as possible at the details above.

8. Consumer Rights

This Refund Policy does not affect any statutory consumer rights you may have under applicable law, including rights under Canadian federal or provincial consumer protection legislation or US consumer protection law. If you believe your statutory rights have not been respected, you may contact the relevant consumer protection authority in your jurisdiction.

9. Contact

For all return and refund enquiries:
Crexalonaxan
1111 River Rd, Yakima, WA 98902, United States
Phone: +1 509 457 6177
Email: correspondence@crexalonaxan.world